Returns and Returns Policy
Refunds & Returns Policy
At Endrust Australia, we take pride in the quality and consistency of our products.
If you experience an issue with your order, please contact us and we will work with you to resolve it promptly.
This policy outlines our returns process and operates in addition to your rights under Australian Consumer Law.
Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the goods are unused and in original condition.
To be eligible for return:
Products must be unopened and unused
Original packaging must be intact
Items must not be contaminated, altered, or partially used
Products must be suitable for resale
Due to the nature of protective coatings and chemical products, returns may be declined where packaging has been opened or contents exposed.
Please contact us before returning any goods so we can assist with the process.
Return Shipping
Unless otherwise agreed:
Return shipping and insurance are the responsibility of the customer
Goods must be securely packaged for transit
We recommend tracked or registered freight
Risk of loss or damage during return shipping remains with the sender until received by Endrust Australia.
Faulty, Damaged, or Incorrect Goods
Nothing in this policy limits your rights under Australian Consumer Law.
If you receive goods that are:
Faulty
Damaged in transit
Incorrectly supplied
Please contact us as soon as possible so we can arrange an appropriate remedy.
Depending on the situation, this may include repair, replacement, or refund.
Trade Customers
Trade and Certified Applicator purchases are generally supplied for commercial use.
Returns outside of warranty or supply error situations are assessed case-by-case and may be subject to restocking conditions.
Please contact your account manager or our sales team to discuss.
How to Request a Return
Contact us prior to sending goods back.
Return Address
Endrust Australia
23b Fairbrother Street
Belmont WA 6104